Account and Verification
Do I need to verify my account?
Yes, we may conduct verification checks after account creation to ensure fair play and to prevent fraud, money laundering, and underage gambling. If you choose not to provide the necessary personal information, your account could be temporarily or permanently suspended.
Why do I need to enter my personal data?
Your personal information helps us prevent unauthorized activities and maintain security. All data is kept confidential and only shared when legally required. By entering your date of birth, you confirm you are 18 or older. Accurate details are essential for receiving your winnings.
Deposits and Withdrawals
What is the minimum amount I can deposit/withdraw?
The minimum deposit is 20 EUR, and the minimum withdrawal is 25 EUR
How long do withdrawals take?
Withdrawals are typically processed instantly but may take up to 24 hours. Once approved, funds are usually credited to your bank account within 3-5 business days, depending on your bank’s policy.
Why is my deposit missing?
Please allow up to 10 minutes for transactions to be processed. If your deposit is still missing after this time and you've been charged, contact support with proof of payment, and we’ll assist you.
Can I change or cancel a withdrawal I requested?
Withdrawal requests cannot be changed once submitted. However, you may be able to cancel it based on its processing status. If available, a 'Cancel' button will be visible in the transactions tab within the cashier section.
Why was my withdrawal not processed?
Common reasons for unprocessed withdrawals include:
Missing first and last name in the ‘Beneficiary’ field
Withdrawal attempt to an account under another person's name
Too many payment methods linked to your account
Restrictions or limits from your bank
Why was my debit/credit card deposit declined?
Deposits may be declined for several reasons:
● Missing first and last name in the ‘Beneficiary’ field,
● Expired card,
● Insufficient funds,
● Incorrect card details,
● Issuing bank requires specific approval,
● Lack of a 3D security code,
● Potential links between multiple accounts detected by our security system.
Bonuses and Promotions
Why did I not receive my bonus?
There are a few reasons you might not receive your bonus:
You didn’t opt in for the bonus before depositing
You opted in for multiple bonuses, and only one was activated; another qualifying deposit may be required for the second bonus
Your deposit was below the minimum amount needed for eligibility
Platform and Accessibility
Is there a mobile app?
We don’t currently offer a mobile app, but our platform provides a complete gaming experience on both desktop and mobile devices. You can access our website through any browser, allowing you to play your favorite games anytime, anywhere.